Hotline：400-612-6010
The personalized service with flexibility, and quickly adapt business service model at different stages of development in accordance with changes in business needs, Novots verify the needs accordingly. We can provide customers, including telephone (Call Center), remote help desk, on-site service, regular inspection, normal period of residence and other technical support services model.
 1. Remote Support
Customers’ service request processing and system troubleshooting, by phone, remote login, including Call Center, remote help desk and other technical support.
2. On-site technical support and inspection services When the remote technical support cannot be access, and can only be on-site service, Novots will provide on-site technical support. We also provide regular routine inspection services.
3. Permanent on-site technical support Assign someone to permanently support customer site, working with IT staff of customers together to respond to customer service requests at any time with system failures troubleshooting.
4. Demand Response When there is a need in the implementation of a customer IT projects, asking for short-term project engineer, project assistant, project manager or other needs, we can provide systematic planning, project implementation, troubleshooting, performance tuning and other services, etc., for short-term projects based.
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