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ISO20000 Consulting significance
☆ Establish, implement and promote service management processes, strengthen
Staff awareness of service; standardize service behavior of the organizations.
☆ Regulate the quality of service output, establish service quality monitoring system, provide management information for management layers and customers;
☆ Access to IT service management field professional certification internationally recognized, to enhance the industry's reputation;
☆ Enhance the corporate brand and reputation, gain market competitive advantages;
☆ Help enhance the overall customer service experience and satisfaction.
Thus, ISO / IEC 20000 certification means certification organizations have become the world leading class in IT service management, on behalf of the enterprise’s best practices based on IT service management. ISO / IEC 20000 certification is one of the most efficient approaches to make the high-quality IT services to be true, and to gain advantages from the industry’s leading edges. ISO20000 consulting business customer subject:
ISO20000 goal is "to provide a common reference standard for enterprises with any IT related business providing, regardless of their service to internal customers or external customers." This shows that, ISO20000/IEC standards, viewed from its arising and goal making, always take businesses and departments IT related as certification subject.
ISO20000 standard makers are specialist from all sectors of the IT services. Similarly, the service target of standard itself is also IT service providers of each industry. Therefore, any institutions, organizations with IT service functions, whether providing IT services to support internal or external customers are those who need ISO20000 certification standards. They include (but are not limited to) the following categories:
☆ Internal IT service provider or IT Operations Support Banking, telecommunications, real estate, government and other large state-owned enterprises and listed companies, these organizations are usually of large scale IT systems, business for the high dependence on IT. With the geometric growth of complexity for IT systems within the organization, they urgently need to improve the internal IT service management for the stability of business and strong support of development. They usually achieve the clarity of IT service delivery, service-oriented measurement, and to ensure sustainable improvement of the internal IT service capabilities by SLA signing with the business units.
☆ Provide outsourcing company with both hardware and software support services for foreign enterprises
They cover the business overall world, customers require high international standards. Therefore, these organizations need to integrate their own resources, through the ISO20000 international standard, traceable to international standards step, establish the foundation for international business development.
☆ Professional outsourcing provider of IT services
They are leaders of the IT services industry, ISO20000 management system is the fundamental guarantee of quality service delivery to customers, is an important symbol to demonstrate the ability of excellent IT services;
☆ Professional IT system integrators and software developers
These enterprises adopt ISO20000 standards on the provision of hardware / software products to provide standardized services. The product throughout the product life cycle is to ensure high-quality services and ongoing support.
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