As China's IT service management standard- the participants and promoters of ITSS (IT Service Standard), as the editor units of both "ITSS Certified IT Service Manager training materials" and "ITSS Certified IT Service Engineer training materials,", and has the country's first batch of ITSS authorized trainers, Novots ITSS standards-based training services, covering the ITSS explain standard system, ITSS certified IT service manager, ITSS certified IT service engineers and so on.

 ITSS Standard family covers a wide range of knowledge points, based on domestic best practices, more suitable for China's IT service management, Its system framework are as follows:

 

    
 

 Also, for IT service management, ITSS define service quality evaluation index system, general requirements for operation and maintenance services, operation and maintenance specifications and other details of service delivery standards, standardization in the industry will play a strong role in promoting, and will become as the guiding standard of the IT services industry. Among them, the part of the standard diagram is as follows: