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Novots will provide the following four fields IT services: IT Infrastructure maintenance service; Application System maintenance; Consulting Service and Pertinent service.
 
 Introduction

Deploying a safety, stable and high availability IT infrastructure is a basic warranty of IT system and the business which depends on it. Novots professional IT infrastructure service will focus on the high-level maintenance and supporting of PC, Network, IT asset and Data center; reducing down time and enhance network performance; building a sturdy network environment.
 
 IT infrastructure maintenance and management

Novots provides the following five sectors of IT infrastructure maintenance
1.    PC maintenance
  ☆ Service platform support
           Shared-Service platform
           Dedicated-Service platform
  ☆ Desktop support
           Office software support
           OS maintenance
           Laptop/Desktop
           Virus protection/safe
           Application support service
           iMac support/upgrade planning
  ☆ Office application support
          Video/Voice teleconference support
           Intelligent mobile terminal support
           Duplicator/Printer/Scanner/facsimile apparatus maintenance
2.    OS/System maintenance service
  ☆  PC server maintenance
           Wintel server server maintenance
           Linux/Sco Unix/Free BSD maintenance
   Mail system maintenance/operation
           Exchange maintenance/operation
           Domino maintenance/operation
   System monitor
           Monitoring: DB, Application, storage, backup, net flow etc.
3.    Network maintenance
4.   IT asset manage service
   IT equipment/consumable purchase service
   IT asset maintenance
   IT asset maintenance consulting
5. Data center maintenance
  ITIL/ITSM consulting service
 Training, consulting, planning, implementation service

    ITIL Foundation courses is a training process that aiming for helping customer and IT industry’s enterprise master the methodology of IT service and system operation.

          According to the enterprise culture, organization structure, management processes of a customer, ITIL/ITSM planning and implementation service can organize the resources of human, technologies and processes and it covered the whole life cycle of an IT system. This service will help customer setting their processes of service level management, availability management, service continuity management, capability management, finance management, incident management, issue management, change management, configuration management, publish management and building their management platform, to reduce customer’s total cost; increase performance; enhance core competitiveness.

 

      

             


 

  IT project management consulting,

Assisting customer to draft their developing plan; scheme IT system; plan, design, deploy new IT project.

Typical services include: IT infrastructure consulting and conceptual design, System infrastructure consulting, conceptual, capacity consulting, network load balance design and implementation, redundancy design and implementation, application integration and integration test, data center infrastructure design and implementation.

  Why choosing Novots IT infrastructure operation service


Impeccable support:
The capability of infrastructure operation more than 1000+ devices for final users at the same time.
International Certificate:
Certified by both ISO20000 and ISO27001.
Precious knowledge base:
Owned more than 10 years IT maintenance experience and knowledge accumulation.
Professional services team:
400 plus senior network and ITIL export and various fields specialist.