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As best experience and practical embodiment as an IT services outsourcing industry, Novots establish the three technology support system  1. Response Center Formed by a team of trained engineers, they are responsible for centralized handing user needs receiving and fault reporting, handling most of the demands and conventional faults.
2. Technical Support Center Formed by professional engineers from the various fields in a more in-depth study, they accept and resolve most of the more complex engineering problems from engineers of the response centers.
3. Expert Resource Center Formed by the senior experts in different areas of expertise and technical experts from original equipment manufacturers and alliance partners, they diagnose on a very small number of difficult issues, and final settle of the user problems coordinating with the original equipment manufacturers.
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