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After years of IT services, it summarized three key elements of success to information systems outsourcing, namely: technology, people and processes. Novots has accumulated wealth of experience for the three elements, to achieve balance and coordination amongst the three, to build a strong service delivery and management capabilities.  1. Technical
Novots use advanced management tools and IT infrastructure to help improve service efficiency and quality.
2. Process
Novots service processes combined with ITIL, the best practices in IT services industry and their own management experience has developed a rigorous, detailed service process with covering all stages of service implementation, to finally ensure the service quality and service level management.
3. persons
With years of IT management experience and practice, Novots has cultivated a number of technical experts, engineers, and Service Managers with extensive management experience and ITIL certified, which provides guarantees of the strong technical support and service management capabilities to Novots.
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