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According to the characteristics of user's system, business needs and geographic location, we can provide maximum 7X24's different levels of service standards; we sign a clear, quantifiable service-level agreement (SLA) with each customer, to protect customer information system operational level.  a) Service levels.
Respectively provide maximum 7 × 24 different levels of service, and can adjust the service time according to the actual needs of the user with flexibility.
b) Incidents classification and response times, resolution times and resolution rates. Novots will determine with customers together on the fault classification and the corresponding response time, problem solving, time and resolution rates. |
