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Successful implementation of a large-scale group company IT office equipment desktop service and consulting projects
In March, Beijing Novots science and technology limited company undertook IT office equipment desktop service projects of a large corporation (hereinafter referred to as "client) . From the communication research to implementation, Novots consultation cente successfully implemented the project. In the communication and research stage, the Novots consultation center sent a consultant team which consists of several consultants with ISO20000 directors auditor qualification to the customer company to have a further communication with customer IT department on its present situation, the strategic planning , and have a detailed understanding of IT service status in the discussion with customer department and have a detailed examination on current services support software and the use of the telephone call system of its IT support team.
In the concrete implementation phase, survey data, based on the current situation of science and technology and the survey data, Novots organized an IT service management experience share seminar.
From "existing in the present situation, and is relatively perfect and more is needed to carry out, already blank , with foundation while need improvement" is three levels, Novots combs the customer's IT services management process system based on ITIL/ISO20000; deploys Remedy system and fix the customers process. All of these lead to the born of IT service management system.
At the same time, the consultant team made a specific planning for the long-term development of customer's IT service management , and issued a detailed consulting report. Through the cooperation with Novots, customers has won much commercial value.
The experience of service for many great companies and customized service plan made according to its business characteristics bring the ascendance of IT operation efficiency. IT service management processes may be completed; IT service continuity and usability get safer; continuous improvement of IT service performance and cost control of is also effectively balanced.
Novots consultation center has served for many famous enterprises both home and abroad, forming a senior professional consultant team with several consultant having ISO20000 director auditor qualification. We believe that the Novots consultation center, with its rich practical experience and professional consulting ability, will offer better service for the various trades customers based on ITIL/ISO20000 consulting service, many ITSM system platform of the implementation of the deployment, custom service, and MSP business platform design, building and operation, etc.
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