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CasesCustomer Profiles A leading hardware and tools manufacturer, who is keen on creativity, designed, and invented many popular hardware tools being used present today. Over 160 year history has helped this company to grow as a world-wide, high trustable and valuable global brand, become the largest hardware and tools manufacturer in the world, and establish the inflexible leadership in industry. Present today, this company is operating business branches in US, Europe, Canada, Australia, the Far East, and Latin America, earning 4 billion USD revenue annually. Over the past 10 years, this company has provided tens of thousands of new products to the industry, its sales network has spread over 130 countries and areas, its products has suited all kinds of industry users, it has become a fully true world class tools specialist. It owns more than 40 production bases globally. In Asia, it owns 7 manufacture plants and hired more than a thousand employees. In China, it has 3 purchasing office, 5 trading branches, HQ of Asia Pacific in Shanghai, greatly boosts its business operation and development in China
Faced Challenges of IT
Complex architecture of IT systems and applications
Many internal and external visitors bringing in high level requests
Frequent communication with people in US
Service quality and standardization needs to be synchronized with US
Service Mode
IT Desktop Maintenance Service
Service Request Management Service
Service Desk Management Service
Equipment Installation and Testing Service
Server System Maintenance and Management Service
Software Installation and Debug Service
Service Standardization and Process Management Service Based on ITIL
IT Assets Management Service Value Added to Customers
Combining virtualization technology simplified and re-sorted out the relevant system modules and processes, defined a series of standardizations and operational processes synchronized with US. Assured internal and external visitors can continuously use network, telephones, printers, and emails as same as the way they are used to, lowered the time cost of relevant services. (Edit：ly) |
