Customer Profile:

This company is a large worldwide enterprise specialized on sports requisite, with principal activities in design, production, logistics, sale and services, is the largest retail store of sports goods in Europe. On November 4^th, 2003, it announced its first store in China, landed in Pudong, Shanghai, which is also the biggest sports goods supermarket currently in China. Up to now, it has owned 8 branches in China, which are located in Shanghai, Hong Kong, Guangzhou, Shenzhen, Qingdao, Beijing, Tianjin and Taiwan.

 Faced Challenges of IT

The customer found that depended on its own resource only it will be very difficult to achieve the fast roll out of IT infrastructure, guarantee the IT system availability and reliability and meanwhile lower the risk and cost, due to the rapid development and geographical distribution varieties of all the branches.

Achieved Goals

√Shortened IT system implementation duration of branches and retail stores √Established high efficiency service support management mode

√Unified service standards and management

√Capabilities can be more flexible to support business growth

√ Improved current service quality

√ Enhanced system reliability and stability

√ Optimized resource sharing

Service Mode

√ System Architecture and Deployment Plan Consulting Service

√ Data Center Construction, Migration, Management and Monitoring Servic

√ Network System Planning, Implementation and Maintenance Servic

√ Telephone System Planning, Implementation and Maintenance Servic

√ Server System Planning, Implementation and Management Servic

√ Email System Planning, Implementation and Maintenance Service

√ Database Management Service

√ Data Backup System Maintenance Servic

√ AS400 Minicomputer System Management Service

√ ERP System Operation Management Service

√ ITIL Based Service Standardization and Process Management Service

√ IDC Data Center Space Rental Service

√ Information Security Management Service

√ IT Assets Management Service

√ Data Center Facilities Management Service(UPS, A/C, Fire, Alarm and etc.)

√ Service Desk/Call Center Management Service

 Value Added to Customers

Novots maintained a highly reliable and stable IT infrastructure to ensure the customer’s office and business system operation, shortened the IT infrastructure setup and change duration, supported business to react with market demands rapidly, speeded up the release of new products.

Customer Feedback

Decathlon treats Novots as our strategic IT partner. Our outsourcing and recent Asia data center project is well aligned with this strategy. Decathlon is very pleased to have Novots to help our IT operation in China.

IT Director,

Asia